Terms / Rules
Date de dernière mise à jour 05/06/2024
GENERAL RENTAL AND CANCELLATION CONDITIONS
Our job is to prepare and manage owner-occupied flats, with the aim of giving you the best possible stay.
Duplex By The Sea In Normandy applique les présentes conditions générales de vente à l’ensemble de ses logements et réservations.
Each property benefits from standard cleaning, beds made on arrival, and hotel-quality linen and towels. We keep a close eye on consumables and equipment to make sure you have everything you need, including shower gel, shampoo and washing-up liquid.
CHECK-IN
Arrivals are possible from 3:00 p.m. We do everything we can to ensure that your accommodation is available as soon as possible and no later than 3:00 p.m. on the day of your arrival.
STAY EXTENSION AND CHECK-OUT
Le jour du départ, le logement doit être libéré au plus tard à 10:00, sauf départ tardif exceptionnel et accordé. Les clés qui auront été mises à votre disposition devront être restituées selon les instructions transmises par nos soins.
Pour des raisons d’organisation interne, la demande de prolongation de votre séjour ou de départ tardif doit impérativement s’effectuer au minimum 24h avant l’heure de départ habituelle, à savoir 10:00, la veille. Hors de ce délai nous ne pourrons malheureusement pas accéder à votre requête et vous demanderons de quitter l’appartement à la date prévue initialement, au plus tard à 10:00. Le cas échéant, un départ tardif pourra être facturé s’il a lieu.
The loss or disappearance of keys, or deposit in an unscheduled pitch, as well as departure after the scheduled time without notifying us, may result in the full amount of the deposit being retained or invoiced.
WARRANTY DEPOSIT
En réservant nos logements, Duplex By The Sea In Normandy applique une caution de 250€ pour sécuriser une réservation. Cette caution sera « pré autorisée » et « non encaissée » automatiquement sur votre carte de crédit à titre de dépôt de garantie, via notre système de caution en ligne. Son montant devra être versé avant votre arrivée pour pouvoir accéder à l’appartement. Cette somme sera débloquée le lendemain de votre départ, montant déduit d’éventuels dégâts, vols, oublis ou manquement aux présentes conditions générales. En cas de dégradations ou vol d’une valeur supérieure, Duplex By The Sea In Normandy se réserve la possibilité de retenir un paiement d’un montant supérieur, égal au montant du préjudice subi, et ou d’entamer des poursuites judiciaires à l’encontre du voyageur ayant scanné sa pièce d’identité lors de l’enregistrement en ligne.
Veuillez noter que Duplex By The Sea In Normandy veillera à faire le maximum pour éviter toute confusion sur le fonctionnement du dépôt de garantie, et dans une optique de ne retenir la caution que dans des cas extrêmes et nécessaires.
Our ambition is to welcome travellers who are sensitive to the need to respect their surroundings and neighbours, and to provide them with a pleasant, well-organised stay.
INVENTORY OF FIXTURES ON CHECK-IN
We will not carry out a formal inventory of fixtures with you on your arrival or departure. The accommodation will have been cleaned and checked by our teams prior to your arrival. When you arrive, please inform us immediately of any damage or shortcomings to avoid any confusion. In the event of any damage or inconvenience, our team will be happy to help you during your stay simply by calling or emailing us, as quickly as possible and within the limits of our opening hours.
BOOKING AND PAYMENT
A deposit of 100% of the total cost of the stay is required at the time of booking, including payment of the stay, any tourist taxes, cleaning and linen costs, and any transaction fees. Payments can only be made by credit card via the payment platforms available on the website. For bookings made more than 30 days before the start of the rental period, and on OTA (Online Tourism Agency) platforms such as Airbnb or Booking, payment can be made in several instalments when it is organised and monitored by the OTA platform at its level and according to its own internal rules.
USE OF ACCOMMODATION
L’appartement loué ne pourra en aucun cas être considéré comme votre résidence principale et devra être restitué à Duplex By The Sea In Normandy sur simple demande sans délai, après que la réservation soit terminée. Il sera disponible de la date de votre arrivée à 15:00 à la date de votre départ 10:00.
The furnished properties available for rent are exclusively for seasonal rental, as a temporary residence and for the pleasure of the lessee. As such, this rental is excluded from the scope of application of law no. 89-462 of 6 July 1989.
ILLEGAL ACTIVITIES
Duplex By The Sea In Normandy ne pourrait en aucun cas être tenus responsables de toute activité illégale exercée dans un de nos logements : prostitution, recel, trafic, vente de stupéfiants compris. En cas de doute, nous serons contraints d’annuler la réservation sans préavis et les forces de l’ordre seraient prévenues immédiatement et systématiquement.
The deposit may also be withheld to compensate and manage the situation.
CANCELLATION
In the event of cancellation up to 14 days before arrival, the deposit paid will be refunded in full.
In the event of modification, late cancellation (less than 14 days before arrival) or no-show on the scheduled arrival date, the full balance will be due and the agency will be able to re-let the accommodation immediately.
LINEN
L’ensemble du linge de maison est fourni : draps, serviette de toilette, serviettes de table et torchons. Nous fournissons toujours un lit double pour deux adultes.
We work with a supplier who cleans household linen in an ecological and industrial way, using virucidal products and with a policy of respect for the environment at the heart of its priorities.
The cost of cleaning and provision of linen is included in the cleaning fee attached to the booking.
CLEANING
The accommodation must be returned in a suitable condition, with the dishwasher empty, the crockery clean and tidy, the oven and microwave cleaned and the rubbish bins emptied. If the accommodation is dirty beyond normal use, or if the kitchen has not been cleaned on departure, an additional charge for cleaning may be requested and will be payable, on the basis of photographs, to cover the cost of restoring the accommodation to its original state.
MISCELLANEOUS RULES
Smoking is strictly prohibited in communal areas and inside flats. If you have a terrace or balcony, you may smoke there, but you must make sure that you do not throw cigarettes on the ground or at neighbours, and that you close the door behind you to prevent odours from entering the accommodation and bothering other travellers later on.
Parties, and more generally any music played through a loudspeaker or any other device, are strictly forbidden out of respect for the neighbours. We would like to draw your attention to the fact that most of the flats are located in buildings used for residential purposes and we are counting on everyone's kindness and respect for the residents.
Duplex By The Sea In Normandy se réserve le droit, en cas de manquement grave à ces principes de bonne vie en communauté, et non respect de ces règles, d’entraîner unilatéralement l’annulation de la réservation et d’envisager une expulsion sans délai.
INTERNET / WI-FI NETWORKS
Internet / Wi-Fi access is included in the rental at no extra cost, with high-speed access controlled and verified by us.
FORGOTTEN ITEM
If you forget a personal item in your accommodation after your stay, we can return it to you for a fee of 30 euros.
RESPONSABILITÉ DE DUPLEX BY THE SEA IN NORMANDY
In the event of force majeure making the use or enjoyment of the accommodation impossible, such as water damage for example, we will do everything in our power to allocate you, with your prior agreement, another accommodation with similar or superior characteristics.
If the new accommodation offered is not to your liking, we will refund the full cost of your stay with our deepest apologies.
Looking forward to welcoming you.
L’équipe Duplex By The Sea In Normandy.
